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FAQ

When will my order ship?

Our products usually are shipping within 3-5 BUSINESS days. However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

How are shipping rates calculated?

Shipping within the United States is a flat rate of $5.99 USD. Domestic orders over $30 USD are eligible for free shipping!

For international shipping, there is a flat rate of $9.99 USD. International orders over $50.00 USD are eligible for free shipping!

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your electronics-discount order and/or shipping total. Electronics-discount is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

ORDER ISSUES

     My order shipped but I need to change the address.

So sorry for the issue! You should still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

 

     Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

     Can I modify my order after I’ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

     Can I cancel my order after I’ve placed it?

Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

     I received a package, but it wasn’t my order.

We’re so sorry for the mix up with your order! Please email us with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

     I received the wrong item.

We’re so sorry for the mix up with your order! Please email us with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap!

     I am missing item(s) in my order.

Oh no! Please email us within 14 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!

     I received broken item(s) in my order.

Oh no! Your package must have had an extra bumpy ride! Please email us within 14 days of delivery with your order number, the names of the broken items, and a photo of the damaged items. We will get back to you asap!

     I received my package and have a problem!

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our electronics-discount, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact us within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for us to see the problem.

PAYMENTS, PROMOS & GIFT VOUCHERS

How do I get my promo code or discount? (subscription    code)

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. Once confirmed, you will receive your coupon code with a discount in a second email. Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued.

     How can I pay for my order?

We accept all major credit cards, as well as PayPal.

     Why Isn’t My Promo Code Working?

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!

     Can I combine coupon codes on my order?

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. So sorry!

     Do you offer a rewards/loyalty program?

Unfortunately, we do not have a rewards or loyalty program at this time. Thank you for your interest!

     How do I use PayPal to pay for my order?

Once you are prompted to enter your payment information during checkout, please select the PayPal option, and You will be redirected to PayPal to complete your order at this time. 🙂

     I subscribed to your newsletter but never got my code.

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. You will receive your coupon code in a second email once your subscription is confirmed! Please check your spam/junk folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued. 🙂

     How can I view my order status without an account?

Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order. 🙂

     Do I have to create an Electronics-discount account to shop?

An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. 🙂 You can also save your shipping information for a quicker checkout experience!

     Can I get a refund if the price has changed?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

     Will I be charged International Bank Fees?

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!

     It looks like you charged me twice for my order.

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

DELIVERY

     When will my order ship?

Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

     My package says delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

     How are shipping rates calculated?

Shipping within the United States is a flat rate of $5.99 USD. Domestic orders over $30 USD are eligible for free shipping! For international shipping, there is a flat rate of $9.99 USD. International orders over $50.00 USD are eligible for free shipping! All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Electronics-discount order and/or shipping total. Electronics-discount is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

 

     Why is my order unfulfilled?

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You’ll receive an email with tracking once this happens!

     Package is in my country but tracking hasn’t updated.

We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered. It is often helpful to refer to your local courier’s online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person.

     My international package is stuck in the US.

We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan. If 21 full business days pass and you do not receive your order, please contact us with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

 

 

 

 

 

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